AMRO's CV
AMRO ABDALLA
Supervisor | Operations Management
Profile summary
Operations management supervisor with 4 years of experience across 4 organizations, including GCC experience. Competent in operations management, logistics coordination, and fleet support. Managed daily operations, vehicle logistics, and public relations functions across multiple sectors. Committed to maintaining operational readiness and delivering reliable service.
Career highlights
Operations and Fleet Supervision: Managed daily operations at Sharjah City Municipality, overseeing drivers, labourers, technicians, and mechanics while coordinating vehicle logistics and maintenance schedules throughout 2022.
Logistics and Inventory Control: Organised the exit and entry of vehicles at work sites, followed up on procurement needs for spare parts, and monitored inventory to maintain readiness.
Performance Reporting and Workflow: Prepared daily performance reports detailing site operations and distributed daily tasks to technicians and mechanics to maintain workflow continuity.
Key skills
Professional experience
Provided dedicated customer service and operational support, focusing on passenger care, conflict resolution, and maintaining safety and service standards.
- Delivered exceptional customer service and managed passenger inquiries and requests with high professionalism and cultural awareness.
- Resolved passenger issues and special requests promptly to ensure passenger comfort and satisfaction during travel operations.
- Maintained safety standards and adhered to strict regulatory protocols while delivering welcoming service in high-pressure environments.
Managed daily operations at Sharjah City Municipality, overseeing drivers, labourers, technicians, and mechanics across different work sites. Coordinated vehicle logistics, monitored maintenance schedules, and handled spare parts inventory to maintain operational readiness throughout 2022.
- Organised the exit and entry of vehicles at work sites.
- Followed up on the procurement needs of spare parts and materials.
- Prepared daily performance reports detailing site operations.
- Distributed daily tasks to technicians and mechanics to maintain workflow.
- Followed up on the repair of vehicles and heavy equipment while ensuring compliance with maintenance schedules.
Directed external communication channels and coordinated internal schedules while overseeing public relations functions at Creative Hub.
- Researched and evaluated opportunities for partnerships, sponsorships, and advertising to support organizational outreach.
- Negotiated agreements to obtain terms for the organization through direct communication with external entities.
Handled car sales operations and buyer relations independently, delivering tailored service and direct support to local customers.
- Delivered polite and personal service to boost customer satisfaction and drive sales outcomes.
- Pursued issue resolution by tracking down hard-to-find merchandise across diverse locations.
Handled campus security operations and daily logistical support for university functions in the UAE, maintaining order and coordinating logistical needs.
- Resolved urgent security and organisational issues independently and collaboratively during major events.
- Executed response protocols for critical incidents to maintain safety across campus.
Education
Electronic Media
Languages
Arabic · Native
English · Intermediate